Disputes & Chargebacks
Lyras Kitchen is committed to resolving order concerns quickly, fairly, and transparently.
Contact us first
Before opening a payment dispute or chargeback, contact support@lyraskitchen.com. In many cases, our support team can resolve an issue faster than a formal bank dispute.
Order not received
Review the estimated delivery timeframe in our Shipping Policy. If the order has not arrived after the estimated window, contact us with your order number so we can review tracking and the available resolution.
Damaged, defective, or incorrect item
Contact our support team with your order number and clear photos of the item and packaging. Eligible replacements and refunds are handled under our Return & Refund Policy.
Refund requests
Follow the eligibility and return instructions in our Return & Refund Policy. Approved refunds are issued to the original payment method according to the timing stated in that policy.
Information to include
- Your order number
- The email address used at checkout
- A brief description of the issue
- Relevant photos, tracking details, or other supporting information
Chargebacks
If a chargeback is opened, Lyras Kitchen may provide the payment processor or financial institution with order, delivery, communication, and refund records relevant to the dispute. This does not limit any rights available to you under applicable law or card-network rules.
Contact
Email: support@lyraskitchen.com
Phone: +1 (949) 593-1752
Address: 541 Maple St, West Sacramento, CA 95691, United States